Refund Policy.
We aim for total satisfaction. Here is how we handle returns and refund requests. Last updated on July 18, 2026.
1. Refund Eligibility
Refunds for unused m² credit balances are eligible only if requested within 14 days of the purchase date. Credits that have already been consumed by successful cutting operations are non-refundable.
2. Subscription Plans
For Monthly or Annual subscription plans, cancellations must be made before the start of the next billing cycle. We do not provide prorated refunds for partial months or unused time in an active annual term.
3. Non-Refundable Situations
We cannot offer refunds for software issues arising from third-party hardware incompatibility, user error in cutting patterns, or improper machine calibration outside of the Dynamic Cut Pro software environment.
4. The Refund Process
To initiate a refund request, please contact our support team with your transaction ID and a brief explanation. Approved refunds are processed back to the original payment method within 5-10 business days.
Still have questions regarding your transaction? Reach out to our billing support.
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